TradeLog Support Center:

This page is the starting point for all TradeLog software help and support. The guides below will teach you everything you need to know about how to use TradeLog:
 

Have questions or need support?
Please call: 800-372-6078 (USA & Canada)
212-537-0444 (outside USA)
Support Hours:
9:00 AM to 5:00 PM EST
Monday - Friday
PLEASE NOTE:
  • If our lines are busy, please leave a voice mail message and we will call you back usually within the hour.
  • Before calling our 800 number for support, please provide the details of your problem by filling out and submitting the form below. This will greatly assist us in resolving your issue in the minimum amount of time, as well as providing you with a written record of our resolution.

Online Support Request:

 *Required Fields
order number: or reg code: (include dashes)
*first name: *last name:
*email: *phone:
*problem type:

*details:

Please be as detailed as possible

Please attach any files that you are having problems with so we can diagnose the problem. Click the Browse button to select the files from your hard drive.

file1:
  
file2:   
file3:   
file4:   
file5:   

  • If you need to send more than 5 files, please zip them and send the zip file.
  • TradeLog data files can be found in your "my documents\tradelog" folder
    and have the *.tdf  file extension.
  • Copies of your brokerage trade history imports can be found in your
    "my documents\tradelog\import" folder.  These data files are plain text and are named with your broker name followed by a date such as: "Fidelity_20070427_20070611.txt"
  • Brokerage trade history files can either be a plain text or csv file downloaded from your broker's web site, or you can copy your trade history data from your web browser and paste it into Windows Notepad. See: How to send your brokerage trade history